Support

Help for TrekGuard trekkers.

Honest answers on offline map packs, GPX, altitude, AMS, weather limits, SOS, Nepal routes, and Android troubleshooting.

support@trekguard.app

Restart the app and confirm storage permissions where applicable.

Download GPX files before leaving strong internet coverage.

Keep Android, maps, and TrekGuard updated before travel.

Frequently asked questions

Everything about TrekGuard — Nepal-first offline hiking app, GPX routes, altitude & AMS tools, maps, weather, worldwide treks, emergency prep, and support. Can't find it? email support@trekguard.app.

About TrekGuard

What is TrekGuard?

TrekGuard is a free Android hiking and trekking app for offline map packs, mountain weather, GPS/barometer altitude, multi-day trek planning, GPX import, backtrack navigation, Lake Louise AMS self-check, and SOS-style tools. Nepal routes (EBC, Annapurna, Langtang, Manaslu, and more) are built in; you can also plan custom treks worldwide.

Who is TrekGuard for?

Hikers and trekkers who need offline-ready tools on remote trails — especially Nepal teahouse treks and other high-altitude trips. Useful for solo travelers, small groups, and anyone preparing before signal disappears.

Does TrekGuard replace a guide, porter, or local advice?

No. TrekGuard is a preparation and field companion. Weather on the ground, lodge reports, official rules, licensed guides, and rescue services always come first.

How is TrekGuard different from AllTrails, Komoot, or Google Maps?

TrekGuard is built for high-altitude safety and weak signal: AMS logging, trek safety weather verdict, barometer altitude, acclimatization checks, SOS flashlight, and Nepal-focused route prep — not social trail feeds. You can import/export GPX and use other apps alongside it.

Does TrekGuard work outside Nepal?

Yes. Nepal has the deepest templates and offline map regions, but worldwide custom treks, GPX import, altimeter, weather, AMS tools, and recording work on Alps, Rockies, Andes, Patagonia, and other mountain trails.

Download & pricing

Where do I download TrekGuard?

Get the app on Google Play: search TrekGuard or open the Play Store link from this site. Install before your trek so you can download map packs and GPX while you still have Wi‑Fi.

Is TrekGuard free? Is there a subscription?

The Play release we ship is free with no in-app subscription tier. No ad SDK in the default build.

Is TrekGuard available on iPhone or iPad?

TrekGuard is Android-only today. iOS may be considered later based on demand. This website’s route guides, GPX downloads, and checklists work on any browser.

What Android version do I need?

Use a reasonably recent Android version with Google Play services for installs and updates. For exact minimum SDK, check the Play Store listing on your device.

Offline & connectivity

Does TrekGuard work offline?

Many core tools work without mobile data after setup: altitude, compass, backtrack, trek recording, first aid, gear checklists, saved emergency contacts, and imported GPX on downloaded maps. Weather needs a recent online fetch (short cache when offline). Map tiles require downloading offline regions first. SMS and Satellite/Streets map styles need connectivity.

What is the difference between offline map packs and elevation cache?

Offline map packs are downloadable map tiles per Nepal region — required to see maps without signal. Elevation cache stores up to 500 ground-height points (fresh ~7 days online, up to ~90 days when offline) to steady altitude readouts. They are not the same thing.

When should I download maps and GPX?

In Kathmandu, Pokhara, or any place with reliable Wi‑Fi — not the night before a pass. Download each offline map region you need, import GPX, pull weather, and save checklists before leaving town.

Does TrekGuard work with airplane mode?

Yes for tools that do not need live tiles or fresh weather. Airplane mode with GPS enabled is fine for recording, compass, backtrack, and offline maps you already downloaded. Refresh weather and map packs before airplane mode if possible.

Maps, GPX & navigation

How do I use GPX files from this website?

Download GPX or KML from a route page, transfer to your phone, and import in TrekGuard’s map. GPX shows the planned corridor — verify the trail locally; landslides and reroutes happen.

How accurate are GPX files and route maps on trekguard.app?

They are planning references, not guaranteed safe paths. Trails change with weather, landslides, construction, and local decisions. Cross-check with guides, lodge advice, and current conditions.

What is route drift / off-trail detection?

When you load a GPX route, the app can warn if you drift roughly 100m+ from the track. It helps catch wrong turns; it does not prove the trail ahead is safe.

What is backtrack navigation?

Backtrack records your walked path and helps you return along that breadcrumb with compass bearing and distance — useful in fog or dusk. ETA is an estimate from your pace, not rescue timing.

Can I export my recorded trek as GPX?

Yes. Finished treks can be exported as GPX for backup or use in other tools (e.g. AllTrails, Komoot). Export while you still have storage and battery.

Which Nepal offline map regions are in the app?

Seven downloadable regions include Kathmandu Valley, Everest Base Camp, Annapurna Circuit, Annapurna Base Camp, Langtang Valley, Manaslu Circuit, and Upper Mustang. Download only the regions your trek needs.

Altitude, weather & AMS

How does altitude tracking work?

TrekGuard blends GPS, barometer, and cached map elevation (with manual calibration from trail signs). Accuracy depends on your phone sensors and satellite fix — not survey-grade.

Does TrekGuard measure blood oxygen (SpO₂)?

No. The app shows estimated SpO₂ ranges by altitude for education only — not pulse-oximeter readings and not medical advice. Use proper devices and professionals for health decisions.

What is the AMS checker? Is it a diagnosis?

The AMS checker uses the common Lake Louise self-assessment for logging symptoms over time. It is educational only — not a diagnosis. Worsening symptoms mean stop ascending, rest, descend, or seek medical help.

What is the Trek Safety Verdict on the weather screen?

A field summary from forecast data: storms, wind, cold stress, UV, daylight, pressure trends, and altitude context. Use it with what you see in the sky and local reports — not instead of them.

Does weather work offline?

You need connectivity to fetch fresh forecasts. A brief cached view may show when offline, but do not rely on stale weather deep in the mountains.

Does the trek planner check acclimatization?

Yes. Multi-day plans can flag large elevation jumps and suggest rest days. You still make the final call with your body and guides.

Safety & emergency

Does TrekGuard include rescue phone numbers?

No pre-loaded rescue directory. You add personal contacts and local service entries (police, ambulance, rescue, hospital) or import from your phone. Set these up before the trail.

How does SMS location sharing work?

When your phone can send SMS, TrekGuard can share GPS coordinates in a text message. It is not satellite SOS (InReach, PLB). No signal means no SMS.

What does the SOS flashlight do?

It flashes a Morse SOS pattern on your phone torch for visibility. Battery, weather, and distance affect how well others see it — carry a real whistle and proper emergency gear too.

Is there a first aid guide?

Yes — offline reference for common trekking emergencies (AMS, cold injury, wounds, etc.). It supports learning; it does not replace training or evacuation decisions.

Trek planning & recording

What is Trek Mode / trek recording?

Live GPS recording of route, distance, pace, elevation gain/loss, and max speed with a shareable summary. Background GPS drains battery — cold weather makes it worse. Pause when resting.

What are waypoints?

Saved points (camp, water, junction, teahouse, viewpoint, danger, etc.) with compass bearing to navigate. Useful for marking spots you want to find again.

What is the gear checklist?

Interactive packing lists (clothing, footwear, camping, electronics, safety, hydration, navigation, personal). Progress saves on your device. Completing it can unlock a preparation badge in the app.

What are badges and trek photos?

Badges celebrate milestones (trek count, altitude, hydration, checklist prep). Trek Photo stamps altitude and GPS on images; place names need recent geocoding when online.

Does TrekGuard track hydration?

Yes — daily water goals with altitude-aware reminders. Hydration helps recovery; it does not replace descending if AMS symptoms appear.

Nepal routes & this website

Which Nepal treks are in TrekGuard?

Templates and guides cover popular areas: Everest (EBC), Annapurna Circuit & ABC, Langtang, Manaslu, Mardi Himal, Mustang, Dolpo, Kanchenjunga, Makalu, and more. Browse /routes for GPX, itineraries, and checklists.

Can I use this website without the app?

Yes. Route guides, blog articles, safety tips, and printable checklists work in your browser. The app adds offline maps, live GPS, weather, recording, and on-trail tools.

Are permits and costs on route pages official?

Permit and budget notes are planning aids — rules and fees change. Confirm with official sources, trekking agencies, or embassies before you travel.

Is website content synced live from the app?

Route and blog content is published on trekguard.app (and Sanity CMS). The app bundles templates and can sync trek JSON from the project when configured — treat both as prep tools you verify locally.

Privacy & support

Does TrekGuard require an account or sell my data?

No account required. Core trek data stays on your device. We do not sell your data. Optional analytics may run when configured; it should not market your live GPS track as a feature.

Why does TrekGuard need location permission?

GPS is used for altitude, maps, trek recording, backtrack, waypoints, weather for your position, and SMS coordinate sharing. Denying location limits those features.

Maps not loading or GPX import failed — what should I try?

Update TrekGuard and Android, confirm storage permission, re-download the offline map region on Wi‑Fi, restart the app, and re-import GPX. Email support@trekguard.app with device model, Android version, trek name, and screenshots.

How do I contact support?

Email support@trekguard.app with your device model, Android version, route name, and clear steps to reproduce the issue. We typically respond in English.

42 answers · TrekGuard does not replace guides, rescue, or medical care

TrekGuard support, offline GPS tracking troubleshooting, and map download help

TrekGuard is designed to be 100% reliable in weak-signal mountain terrains. Read our comprehensive support FAQs to learn how to download regional offline map tiles, fix background GPS battery optimization limits on Android, upload third-party GPX routes, and use the on-device barometer to calibrate altitude.

If you have technical feedback, feature requests, or bug reports, contact our open-source team at support@trekguard.app.

Get it on Google Play

Ready for your next Nepal & mountain adventure?

Download map packs on Wi‑Fi, pull weather while online, then use GPS altitude, planner & safety tools on trail — free on Google Play. Not a guide or rescue service.

Free on PlayNo ad SDK in Play buildPrivacy-firstOffline packs after download